FAQs

It is not necessary to create an account before placing an order. When checking out, simply add your e-mail info in the "Guest Checkout" area. This will allow you to proceed checking out without having to type in a username or password. Please note that by not registering for an account at IntoMars.com, you will not be able to track orders, return orders, or cancel orders without first contacting Customer Service.

When proceeding through the checkout, you will be presented with various options to choose from, some of which vary in price and delivery time. These options include: Standard Shipping, Expedited Shipping & One Day Shipping. In regards to shipping cariers, these depend on several factors used by our shipping department and cannot be chosen or requested by customers. Please check back soon for additional updates to our shipping procedures.

We only ship to customers who reside in the United States. All other countries will not be available for selection during the checkout process. We are however in the process of integrating Canada into our customer base. Please check back soon to see if your country has been added to the website.

Most orders will ship within 24 to 48 hours. There are however, some occasions where an order may ship at a later period. Product availability, unexpected weather patterns, natural disasters, and other related issues are some of the reasons why your shipment may become delayed. If your shipment is delayed because of this, we will contact you as quickly as possible.

Yes! Any payments sent using IntoMars.com's checkout are equipped with state of the art encryption technology (SSL 256-bit; one of the highest levels of security available.) Feel at ease knowing that your payment data is not stored on our servers or anyone else's, at any time, besides what is required to process your transaction. What does this mean for you? Even the most advanced hackers and identity thieves won't be able to access your payment information online.

We strive to make the return process as easy as possible for customers. If you already have an account, the first step is to log in and pull up the order info in the Order History section. Then click the "Need to return an item?" link located at the top of the page. After the page loads, you will be guided through the rest of the process. If you do not already have an account, you can still request to return something by contacting customer service. Please be sure to include your order number, full name, and shipping address in your message. From there, we'll be able to submit a return request for you which you can track via e-mail.

Most orders that are shipped using the standard shipping option and are usually delivered within 2-6 business days. Orders which have been expedited can take anywhere from 1-3 business days for delivery. If your package has not arrived in this specified time frame and you have not yet received a tracking number via e-mail, please contact Customer Service using the same e-mail that was used during checkout. Make sure to include your order number, full name, and shipping address in your message.

To purchase a gift certificate, click the Gift Certificates link found in the upper right hand menu of any page. You will then be prompted to fill out all the fields required to process the gift certificate. After these fields are typed in correctly, purchasing a gift card will yield you to the same checkout page as any other purchase.

Registered users who have forgotten their password can easily reset it using our password-reset system. Simply click on the Sign In or My Account link located on the top of every page. Once there, you will be prompted for your e-mail address and password. Click the Forgot your password link. You will then be asked for your e-mail address so that we can send you a recovery link for resetting your password.

IntoMars.com offers a number of ways that customers can contact us with. The easiest way is to hover your cursor over the Help Center which is located at the top of every page. A dropdown menu should appear below this Help Center link. Once the menu is visible, click on Contact Us for direct access to our customer service department.